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Q&A
0555-76-8550
Reception time:From 8:00 to 20:00
From what time do you enter the large public bath (open-air bath)?
Business hours are from 6:00 to 9:30 and from 15:00 to 22:00.Please note that our facility will be cleaned at 9:30 and 22:00, so please be p…Continue readingAre the large public baths and open-air baths hot springs?
It is not hot spring.However, since the hot water in the bath is softened, it feels different from normal hot water.It feels slimy, and even…Continue readingWhat is the temperature of the hot water in the large communal bath?
We sometimes receive complaints from our customers that the temperature of the hot water is low, but it is always maintained at a constant 4…Continue readingWhat should I bring when doing BBQ?
Equipment is available as a paid rental set.(Not allowed to bring in) The set includes all the necessary equipment such as a stove, charcoal…Continue readingHow many people can stay?
2LDK rooms can accommodate up to 4 people including children, 3LDK rooms can accommodate up to 6 people including children, and deluxe cotta…Continue readingI would like to visit with two cars.Is there a parking lot?
Yes.Widely available.If you have more than one car, it would be helpful if you could contact us before your arrival.Can I do BBQ even if it is raining?
Yes.There is a roof between the terrace part of the guest room and part of the BBQ space, so it is possible even in case of rain.
*Please un…Continue readingCan I play music during the BBQ?
The use of radio cassette players, speakers, musical instruments, etc. that produce sound is prohibited in the BBQ space and outdoors.Thank …Continue readingWhat should I do for meals during the period when BBQ is not possible?
There is a kitchen in the room, so some customers cook pots and other dishes, and some customers use nearby restaurants.
*BBQ is prohibited …Continue readingCan I use a credit card for payment?
Yes.You can pay by cash, credit card, or various QR code payments.Is it easy to BBQ
Please be assured that our staff will do everything from setting to lighting.
Also, it takes about 45 minutes from igniting the charcoal to …Continue readingCan I have BBQ all year round?
No.BBQ period is from March to November.Please understand that it is prohibited from December to February.Is it possible to do fireworks in the summer?
Fireworks and bonfires are prohibited in and around Shore of Lake KawaguchiThank you for your cooperation.Is there a pick-up service if I go by public transport?
We do not have shuttle service.
If you are traveling by public transport, please contact us in advance so that we can provide you with detai…Continue readingWhat is the check-in / check-out time?
Check-in is from 3pm to 10pm.We will manage the air conditioning according to the arrival time, so please contact us in advance if you check…Continue readingDo you have pajamas?
Pajamas are not available, so please bring them with you.
Yukata (adults only / first wear: ¥ 200) is rented at the front desk.Can I use a hot plate indoors?
Since all rooms are equipped with fire alarms, smoke-generating materials (hot plates, smokers, takoyaki machines, etc.) cannot be used indo…Continue readingIs it okay to use normal tires when driving in winter?
In winter (December to March), there is a possibility of snow and freezing of the road, so it is recommended to bring winter tire equipment …Continue readingDo you have a meal?
No.No food or drinks are available.Please purchase at a nearby supermarket or convenience store.Can I smoke indoors?
All rooms are non-smoking.An ashtray is installed on the terrace of each cottage, so please use that.What should I do with garbage?
Garbage will be processed at this facility, but we ask for your cooperation in separating the garbage.
*Details will be provided at check-in…Continue readingHow much does an infant or elementary school student charge?
At this facility, infants and elementary school students are charged the same as adults regardless of age.Please make a reservation for the …Continue readingDo you have bath towels?
Yes.We will prepare for the number of people who made a reservation in the room free of charge.There is a charge for additional requests.(20…Continue reading
Reservation / Inquiry
*We do not accept reservations by email.