1. Top
  2. Q&A

Q&A

  • What should I do for meals during the period when BBQ is not possible?

    There is a kitchen in the room, so some customers cook pots and other dishes, and some customers use nearby restaurants.
    *BBQ is prohibited Continue reading
  • Can I use a credit card for payment?

    Yes.You can pay by cash, credit card, or various QR code payments.
  • Is it easy to BBQ

    Please be assured that our staff will do everything from setting to lighting.
    Also, it takes about 45 minutes from igniting the charcoal to Continue reading
  • Can I do BBQ even if it is raining?

    Yes.There is a roof between the terrace of the guest room and a part of the BBQ space, so it is possible even in the rain.
    *Please understanContinue reading
  • Can I bring in BBQ equipment?

    BBQ equipment (including BBQ stoves, iron plates, nets, Dutch ovens, smokers, and shichirin).Please use the paid rental set.
    The paid rentalContinue reading
  • How long can I have BBQ?

    BBQ is available from 3pm to 9pm.The final start will be 6:00 pm, so please check in by then if you wish to use it.In addition, please finisContinue reading
  • Can I have BBQ all year round?

    No.BBQ period is from March to November.Please understand that it is prohibited from December to February.
  • How many people can stay?

    Currently, we have set a limit on the number of people to avoid crowding.
    2LDK rooms can accommodate up to 4 people including children, and Continue reading
  • What should I bring when doing BBQ?

    We do not have any ingredients or drinks, so please purchase at a nearby supermarket.(Salt, pepper, sugar, soy sauce, salad oil*Each small aContinue reading
  • Is it possible to do fireworks in the summer?

    Fireworks and bonfires are prohibited in and around Shore of Lake KawaguchiThank you for your cooperation.
  • Is there a pick-up service if I go by public transport?

    We do not have shuttle service.
    If you are traveling by public transport, please contact us in advance so that we can provide you with detaiContinue reading
  • What is the check-in / check-out time?

    Check-in is from 3pm to 10pm.We will manage the air conditioning according to the arrival time, so please contact us in advance if you checkContinue reading
  • Do you have pajamas?

    Pajamas are not available, so please bring them with you.
    Yukata (adults only / first wear: ¥ 200) is rented at the front desk.
  • From what time do you enter the large public bath (open-air bath)?

    *Currently, the large communal bath is closed to prevent infection with Novel Coronavirus
  • Can I use a hot plate indoors?

    Since all rooms are equipped with fire alarms, smoke-generating materials (hot plates, smokers, takoyaki machines, etc.) cannot be used indoContinue reading
  • Is it okay to use normal tires when driving in winter?

    In winter (December to March), there is a possibility of snow and freezing of the road, so it is recommended to bring winter tire equipment Continue reading
  • Do you have a meal?

    No.No food or drinks are available.Please purchase at a nearby supermarket or convenience store.
  • Can I smoke indoors?

    All rooms are non-smoking.An ashtray is installed on the terrace of each cottage, so please use that.
  • Can I stay with my pet?

    I am sorry.We do not accept pets.
  • What should I do with garbage?

    Garbage will be processed at this facility, but we ask for your cooperation in separating the garbage.
    *Details will be provided at check-inContinue reading
  • How much does an infant or elementary school student charge?

    At this facility, infants and elementary school students are charged the same as adults regardless of age.Please make a reservation for the Continue reading
  • Do you have bath towels?

    Yes.We will prepare for the number of people who made a reservation in the room free of charge.There is a charge for additional requests.(20Continue reading

Reservation / Inquiry

*We do not accept reservations by email.

0555-76-8550

Reception time:From 8:00 to 20:00